Privacy policy

Privacy Policy

Effective Date: November 3, 2025

1. Introduction

Welcome to URBANDEL (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.

By accessing or using our website, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect the following types of information:

a. Personal Information

Full name, email address, phone number
Billing and shipping address
Payment details (processed securely by third-party payment providers)

b. Automatically Collected Information

Device and browser type
IP address and geolocation
Usage data through cookies, analytics, and tracking tools

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate order updates and promotional offers
Improve website performance and customer experience
Detect and prevent fraud or unauthorized activity
Comply with legal obligations

We process your data only when there is a lawful basis to do so under the GDPR, such as fulfilling a contract, obtaining your consent, or pursuing legitimate business interests.

4. Sharing Your Information

We may share your information with:

Service Providers – for payment processing, shipping, analytics, or marketing.
Legal Authorities – if required by law or to protect our rights.

We never sell your personal data. All third parties are required to maintain confidentiality and use your information only for authorized purposes.

5. Cookies and Tracking

We use cookies to personalize your experience and analyze website performance. You can manage your cookie preferences in your browser settings or through our cookie consent banner.

Cookies may include:

Essential cookies for site functionality
Performance cookies for analytics
Marketing cookies for personalized ads

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights (Under GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete information.
Erasure (“Right to be Forgotten”): Request deletion of your data.
Restriction: Limit how your data is processed.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to data processing for marketing or legitimate interests.

To exercise these rights, contact us at [insert email].

8. Your Rights (Under CCPA - California)

If you are a California resident, you have the right to:

Know: Request details about the categories and sources of personal data collected.
Delete: Request deletion of your personal data (with certain exceptions).
Opt-Out: Refuse the sale or sharing of your personal information.
Non-Discrimination: You will not be penalized for exercising your privacy rights.

To exercise these rights, contact us at [insert email] and include “CCPA Request” in the subject line.

9. Data Security

We use industry-standard encryption, firewalls, and secure servers to protect your data. While we take every precaution, no online transmission is completely secure. You are responsible for keeping your account login information confidential.

10. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S. We ensure all transfers comply with applicable privacy laws through data protection agreements and secure transfer mechanisms.

11. Children’s Privacy

Our website is not intended for individuals under 16 years old, and we do not knowingly collect data from minors. If you believe a child has provided personal information, please contact us for removal.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new Effective Date. Continued use of our website constitutes acceptance of any revised terms.