Shipping policy

Effective Date: November 3, 2025

Thank you for shopping with URBANDEL. We aim to provide a smooth and reliable delivery experience for every order. Please review our shipping policy below for details about processing times, delivery options, and related terms.

1. Order Processing

All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

If we experience a high volume of orders or a delay due to stock availability, we will notify you promptly via email.

2. Domestic Shipping (United States)

We offer standard and express shipping options throughout the U.S.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	Calculated at checkout
Express Shipping	1–3 business days	Calculated at checkout

Delivery times may vary depending on your location and carrier delays beyond our control (e.g., weather or customs).

3. International Shipping

URBANDEL ships worldwide. International shipping costs and estimated delivery times are displayed at checkout.

Please note:

International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
Customs processing may cause additional delays beyond estimated delivery dates.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number.
Tracking information may take up to 24 hours to update after shipment.

5. Address Accuracy

Please ensure all shipping details are correct at checkout. URBANDEL is not responsible for delays or losses due to incorrect or incomplete shipping information.
If you need to update your address after ordering, contact us immediately at customerservice@urbandel.com.

6. Lost or Damaged Packages

URBANDEL is not responsible for packages lost or damaged in transit.
If your order arrives damaged, please contact the carrier directly and notify us at customerservice@urbandel.com with photos within 3 days of delivery.
We will do our best to assist you in filing a claim or resolving the issue.

7. Pre-Orders and Backorders

For pre-order or backordered items, estimated shipping dates will be noted on the product page or in your confirmation email. You will be updated once your order is ready to ship.

8. Order Changes or Cancellations

Once an order has been processed or shipped, it cannot be modified or canceled.
If you need assistance, please contact us as soon as possible at customerservice@urbandel.com.